We want to be absolutely sure that you will receive the best service and highest quality items from The HB Shop. All orders are carefully put through a final quality check before we ship every item in order to maintain our high standards in seeing that you are completely satisfied.
If for any reason you are not completely satisfied with your purchase, we will be happy to refund your payment. Shipping, however cannot be refunded.
TO BE ELIGIBLE FOR A RETURN OR EXCHANGE
- Returns must be made within 30 days of your purchase date. After 30 days we cannot offer refunds or exchanges.
- Returned items must be Unused, Unwashed, Unaltered, in the same NEW condition that you received it and in the Original Packaging.
- The original receipt must be included in your return as proof of purchase from The HB Shop. We do not accept returns on items purchased through third party retailers.
- Shipping charges incurred during checkout or upon return are non-refundable.
- Packages that arrive COD to The HB Shop may be denied, or the COD amount may be deducted from your refund amount.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return has not met the Return Eligibilities mentioned above, it will be rejected. If you are approved, your refund will be processed, and a credit will be applied to your original method of payment.
Please allow 2-4 weeks for your return to be processed. Be aware that your credit card company or bank may require an additional 3-7 business days to post the credit to your account.
Please mail all returns to:
The HB Shop
P.O. Box 7871
Huntington Beach, CA 92615
If you would like to make an exchange, please place another order online for the item you want and send your return back to us separately. This will ensure you get the correct item that you are looking for. We will credit you for the return as long as it is within 30 days of your purchase date and meets all Return Eligibilities mentioned above. If for any reason the item you are wanting happens to be out of stock or if you have any further questions, please contact us one of the following ways: firstname.lastname@example.org or leave a message on our Contact page.